The purpose of this position is to provide analytical expertise in Production processes and facilitate strategy development using data to drive efficiencies and decision-making in Production. With limited direction, this position is responsible for developing and applying advanced process engineering techniques, concepts and approaches to complex engineering problems. This position will provide technical assistance to a multidisciplinary staff on water treatment, water quality, monitoring, controls, and regulatory compliance matters.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide technical and managerial leadership on process improvements department-wide by ensuring staff has the resources and direction to do their assigned projects/tasks.
Collaborate with operational workgroups, water quality, engineering and others to identify key projects, studies and needs for improved performance and service delivery.
Provide technical assistance and services on water treatment issues and evaluate treatability of source water supplies based on raw water quality and treated water quality requirements and goals.
Assist with selection of scientific/technical products, materials, and equipment for water treatment processes.
Provide guidance to the Production Division on the technical components and data relationships involved in the AMI system, , computerized maintenance management system , record and information management system, water modeling software, and Supervisory Control and Data Acquisition (SCADA) system implementation.
Review and oversee a standardized methodology and format for creating and updating standard operating procedures pertaining to the Production Division. Take the lead in creating processes to ensure that a comprehensive set of SOPs is defined, developed, reviewed, and updated as applicable.
Routinely oversee work group activities, department facilities and equipment; review problems, concerns and issues; and make appropriate recommendations to management staff.
Oversee the systems training materials and provide training to division end-users for new and existing division systems, processes, and procedures.
Develop descriptions, calculations, and costs for physical/chemical processes such as softening, coagulation, and filtration and advanced treatment processes such as membrane filtration and ozone.
Support multiple projects with complex technical challenges.
Self-manage budget, schedule, and quality requirements for assigned tasks.
Encourage teamwork and foster an environment that will strive for continuous improvements.
Stay abreast of technological changes or advancements; read and interpret technical publications and manuals; research new resources, programming and processes.
Performs other job duties as assigned.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
These key core competencies are expected to be demonstrated by each employee at WaterOne:
Communicates Effectively – Demonstrates ability to listen and express oneself effectively and shares information as appropriate for the position needed to perform the job effectively.
Conscientiousness – Expresses the motivation to perform one's job in a careful, thorough way that adheres to the standards of honesty and integrity.
Customer Focus – Demonstrates a concern for satisfying both internal and external customers and builds collaborative relationships with customers and stakeholders.
Interpersonal Savvy – Demonstrates the ability to effectively coordinate with others to achieve goals and solve problems by maintaining flexibility and open mindedness.
Problem Solving/Drive for Results – Demonstrates the ability to find solutions to complex problems and consistently achieves results, even under tough circumstances.
In addition to the core competencies, these key competencies are expected to be demonstrated by each employee in this position:
Analysis/Reasoning – Examines data to understand issues, draw conclusions, and solve problems.
Decision Making and Judgement – Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Job Knowledge – Understands the purpose of the position and demonstrates knowledge by staying current with changes impacting their job.
Safety and Security Focus – Adheres to all workplace safety and security policies, standards, and practices.
In addition to the core and position competencies, these supervisor competencies are expected to be demonstrated by each employee in this position:
Ensures Accountability - Holds self and others accountable to meet commitments, complete tasks, manage performance, and appropriate project management.
Strategic Mindset - Understands the business by using a strategic and global perspective to make complex decisions, explore innovative solutions, and build networks to make the big picture attainable.
Developing Other - Develops people to meet both their career and the organization's goals while creating trust and a positive work environment.
Process Management Coordinator
Required Education, Skills & Experience
Bachelor's degree in Chemical, Mechanical, or Industrial Engineering or related field, with substantial water treatment knowledge.
Professional Engineer License in the State of Kansas or the ability to obtain one in six months.
Licensed/certified Water Operator required within 12 months of date in position.
At least 8 years of related work and technical experience.
Demonstrated experience with mechanical, and analytical testing processes and equipment. Experience with SCADA and databases.
Knowledge of federal, state, and local laws, codes and regulations related to water treatment quality.
Demonstrated superior problem-solving skills, ability to take an analytical approach to problem solving using principles of logical or scientific thinking, and lead process and system improvements across the division with high level of accountability.
Established leadership skills focused on teamwork and collaboration.
Ability to select, supervise, organize, train, and evaluate technically diverse staff.
Perform difficult work with a high level of responsibility involving the use of independent judgement and personal initiative.
Must have knowledge of and competency with MS Office software, including advanced skills with Access, Word, and Excel.
Ability to work effectively with all levels of WaterOne personnel.
Must have demonstrated ability to work well under pressure.
Ability to maintain confidentiality of data and other user material.
Must pass post offer medical exam, including drug screen and background verification (may not apply to current employees.)
Preferred Education, Skills & Experience
Advanced knowledge of water treatment process engineering principals.
Knowledge of water utility design, construction, and maintenance standards and contracting issues in the construction industry. Experience in designing, documenting, exercising, and upgrading an emergency operations plan.
Experience with enterprise resource planning software, such as SAP and with Supervisory Control and Data Acquisition Systems (SCADA).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may occasionally lift/or move up to 50 pounds and frequently lift and/or move up to 10 pounds. The employee must be able to use a computer for multiple hours a day. The employee must be able to move occasionally from one location to another or be able to remain in a stationary position for up to several hours a day. The employee must be able to use office productivity equipment such as a personal computer, calculator, printer, and copy machine.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in both the field and a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate except when in the field on a jobsite.
Internal Number: 2020-1461
WaterOne is an independent public water utility proudly serving the Johnson County, Kansas area since 1957. Every day, over 440,000 customers rely on WaterOne to provide fresh, clean water on demand. It’s a responsibility we deliver on.
Our passion is water because water touches everything we care about: family, health, safety, and community. We serve our community by bringing award-winning water to their homes, businesses, and public places.