Job Summary/Purpose:

Seeking a driven, high-energy continuous improvement expert or process architect to design, lead and facilitate business transformation and process improvement efforts for Corporate Business Services (“CBS” which includes: IT, Supply Chain, Finance Operations, HR Operations, customer contact centers and Business Services, including customer billing). Assist or lead in designing, modeling and implementing new or modified business process solutions to deliver a leaner and more efficient business while maintaining and improving service delivery.  This specialist will be responsible for driving continuous improvement in CBS by using data to identify opportunities for improvement, developing and presenting business case justifications for pursuing opportunities, and working with CBS personnel to leverage continuous improvement models, tools, and technology to achieve measurable results, close performance gaps and create value for stakeholders.

Job Duties/Responsibilities:

• Develop problem statements, define business objectives and develop problem-solving approaches for large-scale transformational and process improvement efforts and initiatives.
• Drive the development and implementation of overarching continuous improvement roadmap(s) and plans designed to deliver measurable results 
• Designs and implements solutions to operationalize business strategies  
• Designs processes that enable end?to?end value delivery and optimize efficiency 
• Develop performance indicators that drive performance transparency and continuous improvement
• Identify opportunities for continuous improvement based on performance measures, customer feedback, and services delivered vs. business needs
• Develop business cases for continuous improvement opportunities and present to senior management for approval
• Utilize process improvement methodologies (e.g., LEAN, Six Sigma, Kaizen, etc.) and related skills to facilitate end-to-end process mapping sessions, perform gap analyses and drive teams to re-design processes to be more efficient, including the application of technology for further automation and the development of related performance management measures 
• Develop designs and models to implement new or modified business processes and organizational structures to deliver a leaner, more efficient business while maintaining and improving service delivery
• Provide regular status updates to senior management regarding the status of continuous improvement efforts and escalate issues to management, as necessary
• Develop quantitative analyses, ad-hoc reports and models to measure performance of the improvement throughout its life cycle